Philcrafter, Ent.. uses Philpost EMS Express Mail Service, a trusted shipping company, to get our products to you. We also use Fedex or UPS, TNT and DHL. Please contact us if you have any questions about our shipping policy.

FREIGHT SERVICES

Philcrafter, Ent. uses Philpost EMS Express Mail Service for the majority of all shipments, large and small. We may at our discretion use other shippers as well (including FedEx, DHL, UPS, TNT and other freight forwarders).

FREIGHT CHARGES

You will be charged the exact amount shown in your shopping cart. For some orders (including orders that exceed a certain weight) you may need to place your order via phone in order for us to custom quote your shipping charges.

SHIPPING ERRORS

Your total shipping costs will be exactly those shown on the shopping cart web page. If you are not given a shipping quote on the website (due to being outside the United States or your order exceed to maximum weight of merchandise) than you will be contacted via email or telephone for a price quote. Regardless of where you receive your shipping quote, you will be charged that amount for shipping and there will be no refunds given based on a misunderstanding of shipping. If you ask for Next Day Air, we will ship Next Day Air and you will be billed for Next Day Air and cannot claim that you did not know how expensive it is. This is the same for all shipping methods. 

EXPEDITED SHIPMENTS

If you need an expedited shipment please call us immediately and we will do our best to accommodate you.

INSURANCE

If you select an shipping method that included insurance, Philcrafter, Ent. will ensure your order for the full value of the contents. Please contact Philcrafter, Ent. to coordinate efforts and claims against damaged or lost packages.

NOTIFICATION

Philcrafter, Ent. will email you a tracking number at any time if available!